Support

Need help with RunRookie? Check the frequently asked questions below, or get in touch and we’ll help you out.

Contact us

For bugs, feature requests, or anything else, send us a message below or email support@runrookie.app. We try to respond within 1–2 business days.

Request data deletion

Zektek, the developer of RunRookie, will delete the data we hold about you on request. Here’s how:

Open the App, go to Settings, and tap Contact Support under the Legal section. This opens a pre-filled email containing the anonymous IDs we need to find your records; please leave them in.
Add a line asking us to delete your data, and send the email to support@runrookie.app.
We’ll confirm by email once your request has been processed.

What gets deleted

Your analytics and crash-report history held by PostHog, tied to your installation’s anonymous ID.
Your subscriber record held by RevenueCat (the entitlement and purchase history they track on our behalf).

What we keep, and why

On-device data (run history, profile, settings) isn’t something we hold or can delete remotely; it lives only on your device. Delete individual runs in the App or uninstall the App to remove it yourself.
App Store / Google Play transaction records are retained by Apple or Google under their own policies for financial and legal purposes, independent of your deletion request to us.
The deletion request itself (e.g. your support email) is kept for up to 1 year as proof that we received and fulfilled it, then deleted. We don’t use it for any other purpose.

Frequently asked questions

How do I get started?

Download RunRookie, complete the short onboarding flow, and pick the program that matches your starting point, from Ready to Run all the way to Beyond 5K. The first workouts are free.

What programs are included?

RunRookie includes seven programs so there's a plan for every starting point: Ready to Run (6 weeks, 18 workouts), First Strides 5K (12 weeks, 36 workouts), Zero to 5K (9 weeks, 27 workouts), Return to Rhythm 5K (6 weeks, 18 workouts), Bridge to 10K (6 weeks, 18 workouts), Quickstep 5K (6 weeks, 18 workouts), and Beyond 5K (8 weeks, 24 workouts). They're all in the same app, so you can move from one to the next with no need to start over.

How does the coaching work during a run?

Every workout is a guided interval session with a warmup and cooldown. The voice coach tells you exactly when to run and when to walk, gives you 10-second countdowns before each switch, halfway encouragement, and haptic buzzes, so you never have to watch the clock.

Will the voice coaching talk over my music?

No. RunRookie briefly lowers (ducks) your music or podcast for each spoken cue, then brings it back up, so you can keep listening while you run. If background tracking isn't available (for example in Indoor mode or if location permission is off), the app sends a notification at each interval change instead.

Why isn't my run tracking my route?

Make sure location permissions are enabled for RunRookie in your device settings. For the most reliable tracking while your screen is locked, grant the "Allow all the time" / background location permission when prompted. If GPS signal is weak, try running in an open area, or use Indoor mode for treadmill workouts.

Does tracking keep working when my screen is locked?

Yes. A background location task (a foreground service on Android) keeps recording your route with the screen off or the app in the background, and interval timing is based on real wall-clock time, so your run and your intervals stay accurate even when the phone is in your pocket. This needs the "Allow all the time" background location permission.

Can I run on a treadmill or indoors?

Yes. Indoor mode skips GPS and lets you enter your distance when you finish, so you still get full voice coaching, stats, and credit toward the program. You can also start any workout outdoors or indoors from the workout list.

Does RunRookie pause automatically when I stop?

Yes. Auto-pause stops your run when you come to a stop, such as at a crossing or traffic light, and resumes when you start moving again, so your pace and stats aren't thrown off. You can turn auto-pause off in Settings if you prefer.

Can I use miles instead of kilometers?

Yes. RunRookie picks miles or kilometers based on your device's region to start, and you can switch distance and weight units anytime in Settings.

What happens if I miss a few workouts or take a break?

No problem: the program waits for you. After a week or more without a run, the Home screen suggests a sensible way back in, scaled to how long it's been: repeat your last workout, step back a week, or restart the program. You're always in control of which workout comes next.

Can I repeat a workout or just go for a free run?

Yes. Tap any workout to start it again or set it as your next one, and use Free Run for an untimed run whenever you just want to get out the door. Completed runs are all saved to your log.

Does RunRookie track my records and achievements?

Yes. The Awards tab tracks personal records like your longest run, fastest average pace, fastest split, and biggest week, plus achievement badges for milestones like your first run, the famous 20-minute run, graduating the program, and weekly streaks.

Can I share my runs?

Yes. After each run you can share a summary card with your route map and stats through your device's share sheet, and RunRookie even sends a congrats notification that takes you straight to sharing.

How do subscriptions work?

The first few workouts of your program are free. Continuing any program, and switching between programs, requires a subscription managed through the App Store or Google Play. You can manage or cancel your subscription anytime from your store account settings.

How do I restore my subscription on a new device?

Open Settings in the app and use the restore purchases option while signed in to the same App Store or Google Play account used to subscribe.

Can I export my run history?

Yes. From the run history or run detail screens, you can export a single run as a GPX file or your full run log as a CSV file using your device's share sheet.

Does RunRookie sync with Apple Health or Health Connect?

Yes, if you enable it in Settings. Completed workouts are written to Apple Health (iOS) or Health Connect (Android) so they show up alongside your other health data.